Web Course FAQ

Technical Issues

 

Technical Requirements -- Will my Computer run Canvas?

Since Canvas is completely browser-based, most computers will run it just fine. You need access to a computer with an Internet connection, preferably broadband. The hardware and software requirements are really pretty basic.

For PC users:

  • Pentium 2 processor or better
  • Windows 2000, Windows XP, Windows Vista or Windows 7
  • 256 Megabytes of RAM (computers purchased in the last five years should have plenty)
  • Audio card and speakers (most courses include audio and video files)
  • Display resolution of at least 800x600 pixels (bigger is better)
  • CD-ROM drive (for some courses)
  • Internet service (dial-up will work, broadband is better)
  • Explorer 6.0 or newer, Firefox or Chrome
  • Windows Media Player 9 or newer
  • Word processing software that can save files in Word or RTF format (Microsoft Word recommended)

For Mac users:

  • Mac G3 or newer
  • OS X or better
  • 128 Megabytes of RAM (macs purchased in the last five years should have plenty)
  • Speakers (most courses include audio and video files)
  • Display resolution of at least 800x600 pixels (bigger is better)
  • CD-ROM drive (for some courses)
  • Internet service (dial-up will work, broadband is better)
  • Internet Explorer 5 for Mac OS X, Safari, Firefox
  • Word processing software that can save files in Word or RTF format (Microsoft Word recommended).
  • Windows Media Player 9 for Mac OS X or newer

If you have a pop up blocker program and/or firewall you may need to disable them when in your online course.

 

Cookies -- Do I really need to allow them?

Yes. Without cookies enabled, you will not be able to log in or stay connected to Canvas. If you try to log in and can't, but don't see an error message, cookies are probably disabled in your web browser.

 

Firewalls -- I'm seeing a "Page cannot be displayed" or "Denied Access" message. What do I do?

Your home or work firewall may be blocking your access to Canvas. If you are trying to use Canvas from your workplace, you will need to get your technical support staff to give you access. It is not necessary to turn your home firewall off but you do need to configure it to allow Canvas through.

 

Technical Support -- How do I get help with Canvas?

Canvas's internal help system is pretty good.

Your instructor is your next line of support for Canvas. If you are having difficulty with course content, finding things in your course, submitting assignments, taking quizzes or seeing your grades, contact your instructor.